Education
Education

DeKalb Schools: Glitch locks thousands out of online classrooms

Schools across the county had students on the prestigious list.

Credit: AJC file

Credit: AJC file

Schools across the county had students on the prestigious list.
By Marlon A. Walker
April 22, 2020

Thousands of DeKalb County School District middle- and high-school students found themselves unable to log into virtual learning platforms after a security upgrade reset passwords in the system.

The issue is being addressed and the security upgrades were temporarily delayed, a district spokeswoman said Wednesday.

Parents complained via email and on social media Tuesday and Wednesday that they were having issues logging into Verge, the district’s distance learning platform, and that calls to the school system’s help desk were not getting through.

Some schools sent out notes to parents making them aware of the problem, as well as offering alternatives for learning.

Like much of Georgia, DeKalb Schools shifted classes online last month to help curb COVID-19’s spread, testing a digital learning system largely used during inclement weather to make sure learning was continuing.

About the Author

Marlon A. Walker is an education reporter covering DeKalb County.

Follow Marlon A. Walker on facebookFollow Marlon A. Walker on twitter
More Stories

Keep Reading

Wade Roberts (center), a Decatur parent with children in three of the city schools, addresses concerns with the possibility of a K-2 school closing. (Daniel Varnado for the AJC)

Credit: Daniel Varnado/For the Atlanta Journal-Constitution

Some Decatur parents feel blindsided by school plans, few details

Aggravation brews over lack of specifics and what some see as poor communication.

Full circle: Sisters who were APS students now serve as APS principals

Sisters Kristy Reese and Kimberly Gibbs spent 12 years in Atlanta Public Schools and now educate others in the same system as school principals.

Atlanta parents, residents object to plans to close some schools

Due to lower enrollment and climbing costs, 16 school buildings would be repurposed under the plan, with several schools closing and their students rezoned for other schools.

The Latest

Kimberly Gibbs (left) and Kristy Reese pose for a portrait at L.O. Kimberly Elementary School, Thursday, Oct. 23, in Atlanta. Reese is principal of Kimberly Elementary School, while her sister, Kimberly Gibbs, is principal of Martin Luther King Jr. Middle School. (Hyosub Shin/AJC)

Credit: HYOSUB SHIN / AJC

Full circle: Sisters who were APS students now serve as APS principals

Some Decatur parents feel blindsided by school plans, few details

Long-range plan could significantly change Atlanta’s schools

Featured

Rose Scott signals as Closer Look goes on air in the WABE studio. An Atlanta resident left WABE a $3 million donation, a boost after WABE lost $1.9 million in annual funding from the Corporation of Public Broadcasting. (Ben Gray / AJC file)

Credit: Ben Gray

Donor leaves WABE $3 million, largest individual gift in station’s history

An Atlanta resident has bequeathed WABE a $3 million donation, the largest one-time individual donation in the nonprofit media operation’s 76-year history.

Usher sues business partners over failed Buckhead restaurant plan

Atlanta singer Usher wants his money back after loaning $1.7 million to music producer Bryan-Michael Cox and others to buy a Buckhead restaurant property for $6.3 million.

Braves’ original ‘Freeze’ is retired. But you probably still can’t catch him.

As the Atlanta Braves prepare to find their next sprinting mascot, Nigel Talton is enjoying his new career coaching high school athletes at McEachern High.