It’s the season for giving, and what grandparent wouldn’t want to send their grandkids to experience the holiday season at the most “magical” place on earth?
Unfortunately for one family, there was some confusion between Disney World and Disney+, the company’s streaming platform. As Andie Coston explained on TikTok, her parents accidentally bought $10,000 worth of gift cards for the streaming platform.
“That’s over 70 years of Disney Plus,” Coston said in her video.
Coston, who goes by the user name @aofthecoast, shared that her parents bought the gift cards to save money on tickets and restaurant reservations so the family could “take a much-needed vacation.” The mix-up was only discovered after her parents couldn’t “load the gift cards” to purchase the necessary items for the trip.
“We leave in six days, and the parks are selling out of tickets because it’s Christmas. My mom is distraught, Dad frustrated, and the kids worried we won’t get into Disney,” Coston explained.
The comment section had users divided. One user said, “The card clearly states Disney+,” while others offered a more helpful approach, suggesting they call the number on the back of the cards, adding, “This has happened to someone I know; it’ll be fine.”
Coston provided more details in her follow-up videos:
“My parents are 78. They don’t use streaming services,” she explained. “We’ve got, like, student loans and a mortgage, right? We’re not gonna be able to take our kids to Disney. This is our one shot.”
Just in time for Christmas though, Coston was able to get the issue resolved.
“I am so glad we were able to get it resolved, especially for my parent’s sake. It was also good to hear that my parents are not the only ones who have experienced this,” she told PEOPLE.
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