The exchanges raise new doubts about the leadership of the enrollment system that serves millions of veterans nationwide, and comes on the heels of a critical audit.
Messages at VA’s Atlanta office refer to sending people to ‘the ovens’
![The VA’s Health Eligibility Center in Atlanta processes applications for health care access in the VA system, but the center has failed to fix a backlog of hundreds of thousands of applications, an AJC investigation found. HYOSUB SHIN / HSHIN@AJC.COM](https://www.ajc.com/resizer/F7f9gKrZB4pkUQFgbsPGebzoTT4=/500x282/cloudfront-us-east-1.images.arcpublishing.com/ajc/JZVEAE3TJD4LIDKWPLLQONFCQE.jpg)
The VA’s Health Eligibility Center in Atlanta processes applications for health care access in the VA system, but the center has failed to fix a backlog of hundreds of thousands of applications, an AJC investigation found. HYOSUB SHIN / HSHIN@AJC.COM